The Most Effective Communication Methods

When communicating change, face-to-face methods of communicating with staff are the most effective.  Methods include:

1. Group meetings and presentation
   Group meetings that include the opportunity for feedback and interaction are recommended. Q&A sessions allow for additional interaction and clarification. Examples include:
• forums
• town halls
• small group meetings
• large group presentations
• focus groups
• workshops and seminars
  
  
2. One-on-one coaching sessions and discussions
   One-on-one sessions to address individual concerns and points of resistance among employees is recommended. These sessions create an environment of trust, honesty and safety and enable you to genuinely listen to and answer employee concerns. Examples include:
• individual coaching meetings
• informal personal conversations or walk-arounds
• the use of "champions" within a group or department

One-on-one discussions, although more time-consuming, allow full discussion of proposals and understanding on both side

Be prudent, but you may also want to use non-personal, electronic or written feedback mechanisms as a way to allow employees to ask questions and provide feedback through alternative channels.  Options include:

• Electronic messaging system
• Employee surveys and quick polls
• Web boards on online forums
• Notice boards with comment cards throughout the departments
• Suggestion box by email or voicemail

Tomorrow, let's discuss what to do to correct misunderstanding, background conversations or the rumour mill.